Occupational Areas

Business Administration

Every good business relies on the skills of its administrators, and by undertaking an Apprenticeship in Business Administration you’ll be making yourself invaluable! From creating and monitoring office systems to liaising with customers, word processing and more, you’ll learn essential workplace skills that will help to keep the business running. Wherever you choose to work, you’ll find these skills highly prized – and you along with them.

What Apprenticeships are on offer?
Business Administration

Where would I work?

• Solicitors
• Estate agents
• Local councils
• Private companies

What will I get?
You’ll study for NVQ 2 and/or 3 in Business Administration while working towards gaining Key Skills to support your learning. You’ll also study for a certificate in ‘Personal and interpersonal skills administration in organisations’, and you’ll be paid as you learn!

Get your career in business!

Customer Service
Are you a natural with people, who loves chatting and helping others? A career in Customer Service brings with it tons of job satisfaction, and you’ll get a real buzz out of providing service with a smile!

What Apprenticeships are on offer?
Customer Service

Where would I work?
The great thing about a Customer Service Apprenticeship is that it qualifies you to work anywhere! Every business has customers – and if you have the skills and ability to impress their customers with outstanding service you’ll be in great demand.
Typically you’d have a job in places such as:-

• Retail shops
• Leisure centres
• On reception in a hotel or office
• Call centres – handling inbound and outbound calls for insurance companies, travel companies or banks
• Estate agents

– and much more.

What will I get?
You’ll study for an NVQ 2 and/or 3 in the area you choose. You’ll also undertake Key Skills that will appeal to employers, like communication and information technology, and you’ll study for appropriate technical certificates. Even better, you’ll get paid as you learn.

Serve yourself with a great career

Catering and Hospitality
If you want to be the next Jamie Oliver or Nigella Lawson and have dreams of one day running a busy kitchen and whipping up magnificent culinary creations – then an Apprenticeship in catering could be for you. You’ll learn the essential skills you need to be hot in any kitchen and really get your career cooking!

What Catering Apprenticeships are on offer?
We offer a variety of Apprenticeships in Catering, including:-

• Food Preparation and Cooking
• Kitchen and Larder
• General Kitchen
• Patisserie and Confectionery

What job would I do?
Quite a variety. Popular jobs you might get include:-

• Commis Chef
• Catering Assistant
• Sous Chef

Where would I work?
You could work in a large or small commercial kitchen in a hotel, restaurant or fast food outlet. Most of your training will take place on the job and will be very practical. You’ll be taught by experienced professionals and your training will be tailor-made to meet your individual needs.

What will I get?
Studying for an NVQ 2 and/or 3 in one of the Apprenticeships listed here will also see you developing key skills like communication, numeracy and teamwork. A useful technical certificate like Food Hygiene and Health & Safety is also yours to gain. Don’t forget you’ll also be paid as you learn!

What Hospitality Apprenticeships are on offer?
If cooking’s not your thing, but you still like the idea of working in a hotel or restaurant in a busy and fulfilling customer service environment, then a career in hospitality will offer you all that and more.

We offer Apprenticeships in a range of hospitality occupations:

• Bar worker
• Hotel receptionist
• Food and drink service
• Housekeeper

Where would I work?
Apprenticeships in Hospitality give you the scope to work in a whole range of places from bars and nightclubs to hotels and restaurants, where you’ll excel in providing a professional welcome to customers. It really depends on which of the options above you choose. Wherever you work, your training will be on the job and relevant to your needs.

What will I get?
You’ll study for an NVQ2 and/or 3 in one of the areas listed and undertake Key Skills training, which will add to your abilities in areas like communication, numeracy and problem-solving. You will also study for technical certificates like Food Hygiene and Health & Safety. You may be able to go on to take further qualifications to develop your skills and work as a manager or supervisor. And of course, you’ll be paid while you learn.

Catering to your desire to shine.

Early Years & Child Care Development
There are some fantastic opportunities if you want to do an Apprenticeship in Child Care.
Child care is an incredibly rewarding career, helping children to learn and develop, and you‘ll also get the chance to relive the fun bits of your childhood while you work!

What Apprenticeships are on offer?

• Nursery Assistant
• Nursery Nurse

Where would I work?
Typically you will work in a:-

• Nursery
• Pre-school facility
• Playgroup
• Crêche

You’ll be involved in the day-to-day care of all the children there, entertaining them with games and toys and helping with educational activities such as reading and writing. It’s rewarding work, contributing to a child’s development and growth at pre-school age.

What will I get?
You’ll study for an NVQ2 and/or 3 in your chosen area, and back this up with Key Skills like communication and numeracy. On top of that, you’ll gain a technical certificate to underpin your knowledge. All this learning – and you’ll earn money too!

Caring for your career.

Heath & Social Care
If you are caring, sharing and patient, and want to use your natural ability with people to develop a really worthwhile career, then an apprenticeship in Care is the way to go.
A career in Health and Social Care brings with it many rewards associated with supporting vulnerable people, whether they’re in the community, in supported housing, on specialised projects or in residential or nursing homes. You will develop essential skills that could lead to you becoming a nurse or social worker of the future.

What Apprenticeships are on offer?
Health & Social Care

Where would I work?
In most cases you will be based in a:-

• Residential home
• Nursing home
• Domiciliary care organisation

You’ll be helping elderly people to live as independently as possible, while assisting with essential daily tasks. In some cases you might be based in a nursing home where you’ll be on hand to help elderly people to recover, recuperate or rehabilitate.

What will I get?
You’ll study for an NVQ2 and/or 3 in Health & Social Care and you will also work toward Key Skills to improve your numeracy skills and enable you to communicate effectively with the people you are caring for, and working alongside. Studying at the same time for a Certificate in Supporting Care Practice to give you an increased knowledge and understanding of your job, you’ll also be paid as you earn.

The healthy choice.

IT User
Computers, email and the internet are now entrenched in our society, and yet only a few years ago, they were an optional extra. Now everyone needs to know how to use them, and if they don’t, then they need someone on hand who can. That someone could be you! IT has developed very fast and is continuing to develop apace, creating lots of opportunities for a fast-moving and exciting career. If this sounds attractive, then an apprenticeship in IT could be perfect for you.
We’ll give you the skills to whip up spreadsheets and documents and use Word, Excel, Access and email at the click of a button. You’ll soon learn how to really blow your colleagues away with your computing knowledge!

What Apprenticeships are on offer?
IT User

Where would I work?
You’ll more than likely be based in an office environment and could work in many capacities. For instance, a:

• Computer operator
• Civil servant
• Web designer
• Software developer
• Secretary

The skills you learn will help you to provide a professional and important service to any business that uses computer software, and we’ve got links with over 750 employers to help find you a job vacancy to suit your needs.

What will I get?
You’ll study for an NVQ 2 and/or 3, as well as undertaking Key Skills that will back up your IT knowledge with other important workplace attributes, like communication and numeracy. You’ll also work towards appropriate technical certificates and don’t forget, you’ll be paid as you learn!

Careers with byte

Management & Team Leading
Do you have what it takes to get ahead in the workplace? If this is your goal, then the skills and attributes you’ll learn from an apprenticeship in Management and/or Team Leading will put you in the driving position, and certainly improve your prospects where you work now.
You’ll learn how to work with others to be part of a great team, become better at managing your workload and improve your communication and motivational skills - in other words you’ll be an organised high-flyer before you know it!

What Apprenticeships are on offer?

• Management
• Team Leading

Where will I work?
Most Managers or Team Leaders will already be in work and will be looking to boost their skills to become a great manager of people or resources – something every workplace needs. You may be working in a:-

• Office
• Shop
• Call centre
• Hotel

– or essentially in any rôle where you have a team of people.

What will I get?
You’ll study for an NVQ 2 and/or 3 in Team Leading or Management, and on completion you’ll also receive the Chartered Management Institute Certificate in Management. With the membership of the Institute this confers, you’ll be able to access the largest management database in Europe and attend regular management events, great for career development and networking, too. In addition there will be extensive coaching and workshops to help you study.

Lead your career in the right direction.

Retail, Warehousing & Distribution
An Apprenticeship in Retail will help your career to move on as fast as the fastest moving consumer goods. It’s not just about ringing the till and taking the money – you’ll get to establish relationships with your customers, learn how to make your store look good, monitor stock control and take the low-down on what you sell!

What Apprenticeships are on offer?

• Retail
• Distribution Operations Warehouse

Where will I work?
We have excellent links with lots of high profile retail employers and you might work in a famous high street store, a supermarket or a warehouse.
You may have a job in:-

• High street stores – selling for instance clothes, televisions, computer games or sportswear
• Supermarkets
• Home furnishing stores
• Record companies

What will I get?
You’ll study for an NVQ 2 and/or level 3 in the appropriate area, and undertake Key Skills to support your learning and develop essential capabilities in communication and teamwork. You’ll also study for a useful Certificate in Retailing, and, yes, you’re paid as you earn!

Selling the dream.